Improving customer service starts at the top - with us owners and managers.
We need to be living pictures of how we want our staff to treat customers.
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From the time a customer walks into our establishment until the time he or
she leaves, we need to treat them as guests in a mature, professional manner,
regardless of their demeanor or our good or bad day. We are there to serve them
and meet their needs as best we can. They are buying our service. The following
are some great tips I have picked up from different sources over the years.
Atmosphere: This is the way your establishment looks and feels . Is your
music too loud? If it
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have problems hearing and understanding each other. The music needs to be
tasteful and relaxing.
Clean: There have been many surveys by market research companies revealing
that customers place cleanliness at the top when deciding where to dine. We did
a survey and seventy five percent said if the restaurant was not clean, they
would leave. Having a clean kitchen is great, but the customer doesn't usually
see it. It starts from the moment they drive or walk into your establishment. Is
it free from litter, gum, and cigarette butts, and is the front door clean and
sparkly? Are your windows clean and free from tacky signs or posters? Are your
floors and floor boards clean? A customer in our business recently pointed out
to me that the return air vents was dusty and dirty. Since I'm not in the habit
at looking up at the
ceiling Cheap Tyler
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about those menu boards and menus, if they are dirty your customers may lose
their appetites.
Are you using a smelly rag to wash the tables with that leaves an odor on the
table? Customers think it is more sanitary if you use a spray cleaner and paper
towels, but make sure you use one paper towel to clean the seats with and a
separate one for the tables. Check with your health department to see what
cleaning solution is required for your area.
The restrooms need to be clean, stocked, free from odor, have no graffiti on
the stalls or
doors Cheap Jamie Benn
Hat , and have proper lighting. Train yourself and your staff to check
these often during the day.
Staff: Good manners are a must! Saying please, thank you , and may I help you
should be a requirement. . Also make it a rule that they need to be professional
and not use foul or offensive language. Remember, this starts with you and the
way you treat your staff. Body language is another part of good manners. Never
stare, look past a customer, roll your eyes. Instead
smile Cheap Jason
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greet your customer as soon as possible. Customers are less likely to leave when
you're busy if they are acknowledged right away.
Accuracy: Give the customer your undivided attention and repeat their order
to them. We all make mistakes, including the customer and this will help insure
that they get what they want. Even doing this, sometimes the customer will tell
you their order is not right, but never get defensive even though you know that
they were the ones at fault. Just apologize and tell them you want to make the
order right.
Proper Staffing: If your employees are overworked, they won't be concerned
with accuracy or good customer service and there will be no time for stocking or
cleaning. Employees tend to burn out faster if they are overworked.
Finally Cheap
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will leave them with an overall sense of a positive dining experience.
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